Maui Homeowners Should Know the Answers to These Top 5 Frequently Asked Questions About Utility Services

Maui utility FAQs

Table of Contents

Quick Facts
Frequently Asked Questions
Resources & Links
For Buyers & Sellers

Quick Facts

• The Maui Electric Company is the primary electricity provider for the island of Maui.
• To report a power outage, customers can call the Maui Electric Company’s 24/7 hotline at (808) 871-7777 or toll-free at (877) 871-8461.
• The average electricity bill for a residential customer on Maui is around $200 per month.
• Maui Electric Company offers various payment options, including online payments, phone payments, and in-person payments at their office locations.
• Customers can access their account information and pay their bills online through the Maui Electric Company’s website.
• The Maui Electric Company offers energy-saving tips and resources to help customers reduce their energy consumption and lower their bills.
• To start or stop electric service, customers can contact the Maui Electric Company’s customer service department at (808) 871-9777.
• The Maui Electric Company offers a variety of energy efficiency programs and rebates to help customers save energy and money.
• Customers can report streetlight outages to the Maui Electric Company by calling their customer service department or submitting a request online.
• The Maui Electric Company is committed to providing safe and reliable electricity to its customers and offers various safety tips and resources on their website.

Introduction

As a resident of the beautiful island of Maui, knowing the ins and outs of local utilities is crucial in maintaining a comfortable and stress-free living experience. Whether you’re a homeowner or renter, understanding your utility options and costs can help you navigate the complexities of island life.

Electric Power on Maui: What You Need to Know

Maui’s electric power grid is managed by the Hawaiian Electric Company (HECO), a leading utility provider in the state. HECO delivers electricity to over 95% of Maui’s residents, providing reliable and efficient service. Here are some essential facts and tips to keep in mind:

To pay your electric bill on Maui, you can:

• Visit the HECO website at hawaiianelectric.com and make an online payment
• Mail a check or money order to HECO’s payment address
• Call HECO’s customer service line at 1-877-871-8461
• Set up automatic bank draft payments through HECO’s AutoPay option

Maui’s electric rates are structured using time-of-use pricing, which means your energy costs vary depending on the time of day you use electricity. The peak hours, typically between 4 pm and 9 pm, are priced higher than off-peak hours. To minimize your energy costs, consider the following tips:

• Use energy-intensive appliances, such as washing machines and dishwashers, during off-peak hours
• Upgrade to energy-efficient lighting and appliances to reduce your energy consumption
• Consider investing in a solar panel system to generate renewable energy and offset your utility bills

Water Conservation on Maui: A Guide for Homeowners and Renters

Water management is crucial in Hawaii, where water resources are scarce and precious. The County of Maui Department of Water Supply (DWS) manages the island’s water distribution system, providing clean and safe drinking water to residents and businesses. Here are some essential water conservation tips and FAQs:

To save water on Maui, consider the following tips:

• Fix leaks promptly to prevent water waste
• Install low-flow showerheads and toilets to reduce water usage
• Water your plants and lawn in the early morning or evening to reduce evaporation
• Use a broom instead of a hose to clean your driveway and sidewalk

Maui’s water rates are structured based on a tiered system, with the first 10,000 gallons of water consumed per month charged at a lower rate than excess usage. To understand your water bill, refer to the following breakdown:

To pay your water bill on Maui, you can:

• Visit the County of Maui website at mauicounty.gov and make an online payment
• Mail a check or money order to DWS’s payment address
• Call DWS’s customer service line at 808-270-7561
• Set up automatic bank draft payments through DWS’s AutoPay option

Internet and Cable Service Providers on Maui

Access to reliable and high-speed internet is crucial for work, communication, and entertainment. Maui has several internet and cable service providers, including Hawaiian Telcom, Spectrum, and Oceanic Cable. Here are some essential facts and tips to keep in mind:

Consider the following ISPs when choosing your internet provider on Maui:

If you have questions or concerns about your internet and cable service, contact your provider directly:

• Hawaiian Telcom: 1-800-469-4357
• Spectrum: 1-855-222-0100
• Oceanic Cable: 1-866-244-4544

Waste Management and Recycling on Maui: A Guide for Homeowners and Renters

Proper waste management and recycling practices help maintain the beauty and health of Maui’s environment. The County of Maui Department of Environmental Management (DEM) manages the island’s waste collection and recycling programs. Here are some essential facts and tips to keep in mind:

To recycle on Maui, consider the following tips:

• Sort recyclables from regular trash, including paper, plastic, glass, and metal
• Participate in Maui’s curbside recycling program, which collects a wide range of materials
• Donate or repurpose items instead of discarding them

Maui’s trash services are structured based on a tiered system, with the frequency of collection depending on the size of the property and the type of trash bin used. To understand your trash bill, refer to the following breakdown:

If you have questions or concerns about waste and recycling services on Maui, contact the DEM directly:

• DEM Customer Service: 1-808-270-7855
• DEM Website: mauicounty.gov/environ

Frequently Asked Questions:

Here are some frequently asked questions about Maui utilities:

• What are the office hours for Maui utility? Maui utility office hours are Monday through Friday 7am to 4pm
• How do I pay my bill? You can pay your bill online, by phone, or in person at our office
• What types of payment are accepted? We accept cash, check, credit card, and debit card
• How do I report a power outage? You can report a power outage by calling our office or using our online form
• What is the average cost of electricity per kilowatt hour? The average cost of electricity per kilowatt hour is approximately 25 cents
• How do I read my meter? Your meter is read remotely by our staff on a regular basis, but you can also read it yourself by looking at the display screen on the meter
• Can I choose my own electricity provider? No, Maui utility is the sole provider of electricity on the island of Maui
• How do I apply for new service? You can apply for new service by filling out an application form and providing the required documentation
• What is the deposit for new service? The deposit for new service is $50
• How long does it take to get new service? It typically takes 3 to 5 business days to get new service
• Can I have multiple accounts? Yes, you can have multiple accounts, but you will need to fill out a separate application for each account
• How do I cancel my service? You can cancel your service by calling our office or using our online form
• What is the notice period for cancellation? The notice period for cancellation is 3 business days
• Is there a fee for late payment? Yes, there is a late fee of $5 or 1 percent of the outstanding balance, whichever is greater
• Can I set up automatic payments? Yes, you can set up automatic payments by using our online system or by calling our office
• How do I update my account information? You can update your account information by logging into your online account or by calling our office

Resources & Links

Here are some additional resources and links for Maui utilities:

• Maui Electric Company FAQs
• Maui Utility FAQ Search
• Hawaiian Electric Utility FAQ
• Hawaii State Energy FAQs
• City and County of Maui Utilities FAQs

For Buyers & Sellers

Here’s a personal summary of how Maui utility FAQs impact home buyers and sellers:

As a Home Buyer:

When I set out to purchase a home in Maui, I didn’t realize how crucial it was to understand the utility FAQs. I assumed that the beautiful beaches and lush landscapes would be the only things I needed to worry about. However, I soon discovered that navigating the complex world of Maui’s water, electricity, and gas providers was a daunting task.

I had to invest time and effort to research and verify the utility information for each property I was interested in, which took away from the excitement of finding my dream home.

Now, I wish I had known that some areas of Maui have limited water availability, which can impact the property values. I also wish I had understood the differences between the various utility providers, such as Maui Electric Company (MECO) and Hawaiian Electric Company (HECO), and how they affect my monthly bills.

As a Home Seller:

As a homeowner in Maui, I’ve come to realize the importance of being transparent about utility information to potential buyers. I’ve learned that providing clear and accurate answers to utility FAQs can make all the difference in attracting serious buyers and closing deals quickly.

By proactively addressing utility questions, I can demonstrate that I’ve done my due diligence and care about the buyer’s experience. This not only builds trust but also showcases my home’s best features, such as its energy-efficient appliances and solar panel system.

Moreover, I’ve found that highlighting the benefits of Maui’s renewable energy initiatives, like the Hawaii Renewable Portfolio Standards, can be a major selling point for eco-conscious buyers. By understanding and communicating the utility landscape effectively, I can differentiate my property from others on the market and appeal to the right audience.